Membership FAQ

TCON Promotional Society (“TCON”) is a not-for-profit social club. A basic yearly membership in TCON allows the member:

  1. The ability to purchase TCON merchandise at a reduced rate.
  2. The ability to upgrade their membership to include access to Polaris 26.
  3. Exclusive invitations to all other TCON events.
  4. Access to our email lists.
  5. Our progress report.

Basic Yearly Memberships are valid from the date of registration in our database to May 31st of the FOLLOWING convention year. For example, if you buy your Basic yearly membership on January 1, 2012, it would expire May 31, 2013 (using our convention year calendar), unless renewed. This is to ensure that all members receive mailings for the next convention year. To be clear: Someone would not be able to to attend Polaris 26 (in 2012), unless they purchased a membership that included a Basic yearly membership that expired in 2013. Otherwise, as their yearly membership would in fact expire prior to the convention, they would not have the right to attend.

How do I purchase a membership (pre-register)?

Go to our registration page, print off and complete one of the pre-registration forms. Mail the form and include a cheque, money order or your credit card information for the total amount to the Polaris Address. Your pre-registration must be post-marked on or before June 4th, 2012. In addition, on our registration page, we take registrations online via PayPal.

Lastly, Polaris appears at various events throughout the year. We will be happy to take your registration at one of those events.

I missed the pre-registration deadline can I still pre-register?

There are a number of reasons why we have a pre-registration deadline: One of the main reasons is to ensure there is enough time for us to get your cheque, cash it, process it and get a confirmation back to you before the convention.

If you missed that date by a day or two that’s OK. Beyond that, your cheque could still be in the mail when we make up the reserved seating list, etc. Therefore, if you missed the deadline, we may not have had time to process your registration. You don’t want to arrive to find out we haven’t received your cheque!

Can I pay at the door?

Yes, however the prices are slightly higher. Some items, like reserved seating, are only available by pre-registration. Events like the Writers’ Workshop may be sold out before the convention. We do sell out each year, so we cannot guarantee you will be able to get one in the size and colour you want unless you pre-order it.

Can I pay by Credit Card?

We accept Mastercard and Visa. If you’re pre-registering, print off the form and fill it out as instructed and be sure to sign where indicated and mail it before the pre-registration deadline. The pre-registration option online using PayPal allows you to pay by credit card without signing up for an account, giving you another option.

We will also be accepting these same credit cards at the door, as well as Debit.

However, we cannot accept them over the phone as we need to have your signature on file. Sorry!

How long does it take to receive a confirmation?

In general it takes 4 to 6 weeks:

One week from your mailing to get to our post office box.

Then once a week the post office box is emptied and the pre-registration forms are given to the Treasurer.

The Treasurer then makes copies of all the cheques and deposit them in the bank.

We then wait for the cheque to clear, normally a couple of weeks.

Then the pre-reg is taken to the person handling pre-registration and added to the queue. Normally, a week for the registration department to work through the queue to your pre-registration.

Then the Pre-Registration department generates the confirmations in bulk once per week.

Note: This takes a little longer near the pre-registration deadline as we get 50% of our pre-registrations at the start of June.

FLY, if you receive your cancelled cheque back from the bank in the mail – we will accept that as a confirmation.

Also, don’t forget to bring some ID with you when picking up your membership at the convention.

 Refunds – I can no longer attend:

TCON Promotional Society does not provide refunds. If for some reason you are no longer able to use your Membership, we will transfer your Membership standing to the next year (maximum of one year carry over). You must notify us, in writing, by June 4th, 2012.

OR you can transfer your Membership to another person for the following convention year.

Please note, the Basic Membership cannot be transferred. Therefore, if you transfer an Advanced Membership to the following year or to another person, $11.00 will be owed on the membership. You will retain your original Basic Membership rights for the Membership year.

Refunds – Actor Cancellations/Missed Flights/Late Arrivals

TCON Promotional Society does not provide refunds. As our flyer indicates, all appearances are subject to professional commitments. When you purchase your membership you are purchasing a membership in a social club, not to see a particular guest. We do not announce any actors until we have a signed contract in hand. If an actor does cancel, we will do our best to find a replacement, but cannot always guarantee one will be found. If you do have concerns regarding this policy, we recommend you purchase your membership at the door.